Introduction
Levant Soap Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e-commerce website [your website URL] (the "Site"), purchase our products, or otherwise engage with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect
We may collect and process the following data about you:
Personal Information
- Contact details: Name, address, email address, and phone number.
- Payment information: Payment card details and billing information. We use third-party payment processors (Stripe and PayPal) to handle this data securely.
- Order details: Details of products you have purchased from us.
Technical Information
- IP address
- Browser type and version
- Time zone setting
- Browser plug-in types and versions
- Operating system and platform
- Device information
Usage Data
- Details of your visits to our Site: Traffic data, location data, weblogs, and other communication data.
How We Use Your Information
We use the information we collect for the following purposes:
- Processing transactions: To process your orders and manage your payments.
- Customer service: To provide you with customer support and respond to your inquiries.
- Communication: To send you order confirmations, updates, and promotional materials (if you have opted-in to receive such information).
- Site improvement: To improve our Site and ensure that content is presented in the most effective manner for you and your device.
- Security: To maintain the security of our Site and prevent fraud.
Legal Basis for Processing
We rely on the following legal bases for processing your personal data:
- Performance of a contract: Processing your data is necessary for the performance of the contract between you and us.
- Legitimate interests: We process your data to pursue our legitimate interests in improving our Site and our services, and ensuring the security of our operations.
- Consent: We may process your data based on your consent for specific purposes, such as marketing communications.
Disclosure of Your Information
We may share your personal information with:
- Service providers: To third parties that perform services on our behalf, such as payment processors (Stripe and PayPal) and courier services (Royal Mail).
- Legal requirements: If required to do so by law or in response to a legal process.
- Business transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
Your Rights
You have the following rights regarding your personal data:
- Access: To access and receive a copy of the personal data we hold about you.
- Rectification: To correct any inaccurate or incomplete data we hold about you.
- Erasure: To request the deletion of your personal data where there is no good reason for us to continue processing it.
- Restriction: To request the restriction of processing of your personal data in certain circumstances.
- Objection: To object to the processing of your personal data where we are relying on a legitimate interest.
- Data portability: To request the transfer of your personal data to another party.
To exercise any of these rights, please contact us at [your contact email].
Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information about how the website is used. We use the following cookies on our website:
– A number of Google Analytics cookies are used to collect information about how visitors use our site. We use the information to compile reports which help us to improve our website.
– A temporary session ID cookie is used to make the most efficient use of resources when you are browsing from page to page. The cookie is removed when you leave our website.
– A visitor cookie is used to monitor how long a visitor is on our site before they take an action (for example fill in one of our forms to contact us) and also to provide statistics on whether this is a visitor’s first visit to our site.
These cookies collect information in an anonymous form, we are NOT able to identify individual users from these cookies. If you do not wish to allow this use of cookies, you can change the settings on your browser to disable them.
There is more information to help you on this link: http://www.allaboutcookies.org/.
To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Levant Soap Limited
Premier Business Centre, 47-49 Park Royal Road, London, United Kingdom, NW10 7LQ
Hello@olivantsoap.com